Posted on 09 March 2011.

It’s about this time every year that we steady ourselves for the incoming tsunami that is SXSW. We are local to Austin, so we know what it’s like when “the event” is not happening. Needless to say, it looks nothing like the 10 days of SXSW mayhem. That said, we cherish those 10 days because we meet a million people. Like last year when David Dufresne of Bandzoogle responded to our Tweet offering him white wine and shrimp while riding around in a rusty 1985 Chevy van listening to us pitch BTTV. That said, we gave him the mic for a little interview about all that is BZ and why your band’s website can’t suck.
Tell me about the beginnings of Bandzoogle?
Bandzoogle was started by my partner Chris Vinson, Bandzoogle’s founder and CTO, back in 2003. Before Bandzoogle, Chris had built many band websites, including one for his band, which helped them get signed by a major label. When the band broke up, the label hired Chris to build and maintain websites for all of their artists. At one point Chris built a control panel so that artists and managers could update the sites themselves and that’s how the idea of Bandzoogle came to him. He bootstrapped and launched his startup and started signing up bands. 7 years later Bandzoogle is a steadily growing and nicely profitable company (a rare achievement in the world of music tech companies). More than 10,000 artists now use the platform and new sites get built every day.
What’s your background…how did you get here?
I’m the only one on the Bandzoogle staff who’s not a musician or singer. I used to DJ a lot but apparently that doesn’t count (heh… and I agree 100%). My own background is in venture capital, mostly investing in web, mobile and video game startups. When I met Chris I had started working nights and week-ends on my own music tech startup (called Backfed, stay tuned for that one…) and I was looking for a tech and product oriented co-founder. Timing was perfect, since Chris had been looking for a more business and strategy focused partner, so we merged our projects and I became CEO last summer. Best deal I’ve ever made, and it’s been a blast since.
Where does a band’s website fit into the mix these days considering there are so many “places” to have presence?
Having a strong website, your own “.com”, is more important than ever. And now it’s easy and affordable to do it yourself. We often advise artists to think of their online strategy as a “hub and spokes” kinda deal. Your website is your hub. Social networks, blogs and digital music services are spokes. You should use these spokes to make your art “discoverable”, reach new fans and engage them. But, as often as you can, you should re-direct those fans to your site (for example, when you link to one of your videos, don’t link to Youtube, link to your site, where you can embed the video).
Why, you ask ?
Your site is where you control the experience and the design (your artwork, no ads for “sexy singles in your area”), and where you control the narrative and context for your music. Your site is where you can build and own the mailing list. Ask yourself how much those hundreds of MySpace “friends” are worth now.
Don’t you wish you had their e-mail addresses?
Your site is where your fans are always 1one or two clicks away from buying your music (digital or physical), your merch and in some cases, concert tickets with no middle men to worry about. Bandzoogle takes no commission on your sales and other providers take a very small (or no) cut. A sale on your site is worth a lot more than a sale on, say, iTunes, and you get to signup fans to your mailing list at the same time.
Why do you think a band’s website fails to serve them how it needs to?
Some mistakes we see often:
- Website isn’t kept up to date and never gets new content.
- Bands “outsource” their site to their label, or to their cousin’s friend, the know that “knows computers”.
- Bands hire a pricey designer to make an “artsy” website that might look really really good but is impossible to navigate. As we often say, your music is your Art, your website is your business.
- The home page is often too busy. What you should have there is a sampler of your music (your latest Youtube video for example) and a very short bio or elevator pitch, for the new fans that visit for the first time, and the latest updates for your loyal fans.
- You should also have one strong call-to-action above the fold (“sign up for mailing list”, “download a free track”, “buy the new e.p.”, “pledge on my fund-raising campaign”).
- Anything using Flash is usually a mistake, or lots of external widgets and plug-ins that slow down the page, always break, and won’t render on smart phones and tablets.
The music service ecosystem has really taken off and matured in the past couple years, taking a lot of administrative load away from labels. Can bands really make a go of it themselves or where do labels come into play now? OR can bands put together a “team” around them i.e. manager, publicist, websites/services and make real go of it.
I think all of the above can be true. Labels are becoming more providers of “à la carte” services and bands should be able to pick and choose what they need. They still have very competent and well connected folks working for them. Also in this day of unlimited and over-abundant music, established indie labels can play an important role as tastemakers and as a “filter” for music fans (for example I’ll pay attention to anything that come out on Daptone Records. I know it will be amazing soul music. And I trust Warp to expose me to cool electronic music).
The biggest change is that labels aren’t gatekeepers anymore and you can get much further on your own than was possible before. In theory you can go the full DIY route, but often bands will quickly figure that they lack certain skills, connections, and that they like to keep some time for writing songs and practicing once in a while.
What advice would you give to bands about maintaining a consistent online/social presence that engages current fans and makes new ones?
Don’t drink and tweet. Our good friend Ariel Hyatt wrote a post called “The Social Media Food Pyramid” that I think is a good recipe to follow more or less closely. Ian Rogers (I think ?) often says you should do one small thing every week and one big thing every month, at minimum. I would say find out what tools your fans and potential fans typically use (these days, probably Youtube, Facebook, Twitter and e-mail lists are the most important) and if you’re comfortable with it, do that. Then, make sure the conversation is authentic, that it goes both-ways, and remains constant without becoming obnoxious. And bring people back to your site often.
What’s the future for Bandzoogle?
Right now we’re in the middle of a major software upgrade, changing our programming language and our core platform to a much more flexible and modern one. That’s a big investment, but when we’re done we’ll be able to build new features much more quickly. Then we have lots of stuff on the roadmap. On the business side we’re going to announce new distribution partnerships soon and we’re working on a small acquisition. We also plan to launch Backfed later this year. Details to come, but Backfed will be a platform to enable artists to turn their fans into patrons of their art (and not just consumers of their product). Longer term, we’d love to offer more services that go beyond the website, either directly, or through carefully picked partners.
What’s on your breakfast plate in the morning
Heh, I have a 1-year old daughter and the deal is that I cut her small pieces of fruit and then daddy eats the rest. Favorites lately are bananas, grapes, strawberries and, somewhat surprisingly, grapefruit. Bacon only happens on occasion, on week-ends. There’s a kick-ass Portuguese bakery nearby, too.